Terms of Service

These terms govern your use of FleetRun, operated by Leonenko Group LLC — registered entity name, jurisdiction and registered address to be confirmed (“FleetRun”, “we”). By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

Our Privacy Policy forms part of this agreement and describes what the service stores and transmits. Read it — it is specific, and several of the obligations below only make sense alongside it.

FleetRun is early-stage software offered as a pilot. Features, limits, availability and pricing may change. Do not build a process on FleetRun that would cause harm if the service behaved unexpectedly or became unavailable.

A Fleet is the unit of everything in FleetRun. Each Fleet owns its own agents, wallet, connected integrations, permissions, activity log and model policy. One sign-in can hold several Fleets, and your role may differ in each.

Fleets are isolated from one another, and Personal Fleets are isolated from Company Fleets specifically. An agent in one Fleet cannot read another Fleet’s data. This is enforced by row-level security in the database rather than by interface convention.

Within a Fleet there is no such separation. All members of a Fleet can read its missions, mission traces, approvals, wallet ledger and activity log. Choose Fleet membership accordingly, and do not put material in a Fleet that its members should not see.

The Fleet owner is responsible for the Fleet: who is invited, what roles they hold, which integrations are connected, what each agent is permitted to do, and how much autonomy each agent has. Owners and admins alone may connect or disconnect integrations, grant capabilities to agents, and decide approvals.

You must provide accurate information, keep your credentials secure, and be responsible for everything that happens under your account. Tell us promptly if you believe it has been compromised.

You must be old enough to form a binding contract in your jurisdiction — see the children section of the Privacy Policy. When you invite people to a Fleet, you are responsible for their use of it and for having any consent needed to expose their data or their organisation’s data to the service.

When you connect a third-party account such as Google, you confirm you are entitled to grant that access. Your use of that third-party service remains governed by your agreement with them, and their availability and behaviour are outside our control.

You may not use FleetRun to:

• Break the law, or help anyone else break it.
• Access data you are not entitled to, or connect an account you do not have permission to connect.
• Attack the service or its infrastructure — probing, overloading, circumventing access controls, or attempting to reach another customer’s Fleet.
• Send spam, run harassment or fraud campaigns, or generate content designed to deceive people about who is speaking.
• Process protected health information, payment card data, or anything else subject to a regulated compliance regime. FleetRun holds no such certification and is not built for it.
• Resell, sublicense or white-label the service without our written agreement.
• Deliberately provoke an agent into taking actions that would breach these terms, or use it to evade the approval controls a Fleet owner has configured.

You must also comply with the terms of any connected service, including Google’s API terms and user data policy, and with the acceptable use policies of the model providers whose models your missions reach. If your use of FleetRun would violate their rules, it violates ours.

We may suspend a Fleet or an account for a breach of this section. A suspension and its reason are recorded on the Fleet record, and we will tell you why where we lawfully can.

This is the most important section in this document. Read it in full.

FleetRun runs agents that you configure. Each agent has an autonomy level that you choose, and a set of capabilities that a Fleet owner or admin explicitly grants it. An agent with no granted capabilities can act on nothing.

The approval model

An agent that needs to do something it is not authorised to do must stop and request approval. The mission blocks at that point and does not proceed until a Fleet owner, admin, or adult approves or rejects it. This covers sending email, changing calendars, moving money, destructive operations, and exporting sensitive data.

At present the only external write FleetRun can perform is creating a Gmail draft, and it requires both a separate Google consent and a specific human approval of that draft. FleetRun does not send email, modify calendars, or change files.

Who is responsible

You are responsible for what your agents do, because you decide what they are allowed to do. Specifically, you are responsible for:

• The autonomy level you set on each agent. Raising an agent’s autonomy reduces the number of things it must ask about first. That is your decision and its consequences are yours.
• The capabilities you grant an agent and the accounts you connect to a Fleet.
• Every approval you grant. Approving an action is an instruction to carry it out. Review what is actually proposed — recipient, subject and full body of a draft are shown before you decide — rather than approving by habit.
• The instructions and written character you give an agent, and the content of the missions you delegate.
• Reviewing agent output before relying on it or passing it to anyone else.

We are responsible for the approval mechanism working as described: that an agent cannot perform a gated action without a recorded human decision, and that the trace of what happened is written honestly. We are not responsible for the substance of what an agent proposes, nor for what happens when you approve it.

Prompt injection

Agents read data from your connected accounts, and that data can be written by anyone who can email you or share a file with you. Content reaching an agent may attempt to manipulate it. FleetRun mitigates this — tool results are narrowly scoped and truncated, agents are instructed to treat all tool output as untrusted data rather than instructions, and consequential actions are gated behind approval — but no mitigation is complete. The approval gate is your last line of defence and it only works if you actually read what you are approving.

FleetRun’s output is generated by third-party language models. It is probabilistic. It can be wrong, incomplete, out of date, or confidently fabricated, and it can be wrong in ways that look entirely plausible.

• Output is provided for your review. It is not professional advice of any kind — not legal, financial, medical, tax or engineering advice.
• Verify anything consequential against the underlying source before acting on it. Note in particular that agents deliberately do not receive email bodies, calendar descriptions or file contents, so a summary is drawn from limited metadata and may miss what matters.
• We do not warrant that output is accurate, original, or free of third-party rights. Identical or similar output may be generated for other users.
• As between you and us, you own the missions you write and the output generated for you, to the extent such output is capable of ownership. Whether AI-generated material attracts copyright varies by jurisdiction and we make no representation about it.
• You grant us the limited licence needed to operate the service: storing your content, transmitting it to the model gateway to generate results, and displaying it back to your Fleet. We do not use your content to train models and we run no training of our own.

A subscription pays for the platform: the Fleet, its agents, the approval workflow and the record of work. Prices are shown on the pricing page in US dollars and are billed per Fleet.

Your subscription does not include AI model usage. Model usage is billed separately from the Fleet Wallet described below. We do not offer “unlimited AI” and will not describe any plan that way.

Subscriptions renew automatically each month until cancelled. Cancelling stops the next renewal and access continues to the end of the paid period. Per-seat plans bill on the number of members, subject to a stated minimum. Enterprise pricing is quoted separately and may be governed by a separate written agreement, which prevails over these terms where it conflicts.

We may change prices with notice; a change takes effect at your next renewal, and you may cancel before then. Prices shown during the pilot are provisional.

Each Fleet has a Fleet Wallet: a prepaid balance, held in whole US cents, that pays for model usage. You buy credit in bundles. The price you pay and the usage balance you receive are shown separately at purchase and are not the same number — the difference is our service margin on model cost, and we state it plainly rather than implying they are equal.

Reserve, then settle

Every mission follows the same money path, and it is worth understanding because it determines what you are charged:

A reservation is a hold on your balance, not a charge. While it is held, that amount is not spendable by another mission — which is what prevents two concurrent runs from both spending the last of your credit. Every movement, in both directions, is written to your Fleet’s wallet ledger where you can inspect it.

Credits do not expire. They are denominated in US dollars, have no cash value, are not a deposit or a stored-value instrument, and cannot be transferred between Fleets or redeemed for cash. Auto-recharge is available and, if you enable it, authorises us to charge your payment method when your balance falls below a threshold you set.

Estimated and final cost are shown for every mission. Model prices change, and an estimate is an estimate — the settled figure is what you are charged.

FleetRun is the merchant of record for all purchases. You are contracting with us, not with a reseller. Payments are processed by Stripe on Stripe-hosted pages; we never receive or store your card details.

As merchant of record we are responsible for sales tax and VAT calculation, collection and remittance in the jurisdictions where we are registered, for fraud screening, for handling chargebacks, and for answering your billing questions. Prices are exclusive of applicable taxes unless stated otherwise, and tax is applied at checkout based on your location. Tax registrations, VAT thresholds and US state nexus have not yet been confirmed and require professional advice before selling in affected jurisdictions.

Refunds. No refund policy has been decided. The commercial terms — whether subscriptions are refundable, whether unused credits can be refunded, and any statutory cooling-off rights for consumers in the EU, UK and elsewhere — must be settled with counsel before launch. Statutory rights that apply to you are unaffected by anything in this paragraph.

If a payment fails or is charged back, we may suspend the Fleet until it is resolved. If you believe you have been billed in error, contact us before raising a chargeback and we will investigate.

FleetRun offers no uptime commitment and no service level agreement. The service is provided on an “as is” and “as available” basis. There is no support response time commitment. If an SLA is to be offered on any plan, it must be drafted and agreed separately.

Much of what FleetRun does depends on third parties — the model gateway, the model providers behind it, Google’s APIs, our hosting and database provider, and Stripe. An outage, rate limit, price change or policy change at any of them can degrade or interrupt the service, and those events are outside our control.

We may change, suspend or discontinue features. For a change that materially reduces functionality you are paying for, we will give reasonable notice where we can. During the pilot, expect change.

Missions are bounded: a run executes a limited number of steps and then stops. A mission that cannot finish within that bound is recorded as failed rather than running indefinitely.

FleetRun, its software, design, documentation and brand remain ours. You receive a limited, non-exclusive, non-transferable right to use the service under these terms for as long as your account is in good standing.

Your content — your missions, agent configurations, uploaded files and the data in your connected accounts — remains yours. You grant us only the licence needed to operate the service for you, as described in the AI output section above.

If you send us feedback or suggestions, we may use them without obligation or compensation. Feedback you submit through the product is retained as described in the Privacy Policy.

To the fullest extent permitted by law, FleetRun is provided as is and as available, without warranties of any kind, whether express, implied or statutory — including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.

We specifically do not warrant that AI output will be accurate or suitable, that the service will meet your requirements, that defects will be corrected, or that connected third-party services will remain available or behave consistently.

FleetRun is not SOC 2 audited, not ISO 27001 certified, not HIPAA compliant, not PCI DSS assessed, and holds no GDPR certification. No statement in these terms or elsewhere on this site should be read as a compliance claim.

Some jurisdictions do not allow the exclusion of certain warranties, in which case the exclusions above apply only to the extent permitted, and your statutory rights as a consumer are unaffected.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost revenue, lost data, or business interruption, however caused and on any theory of liability.

Our total aggregate liability arising out of or relating to these terms or the service is limited to a liability cap that has not been decided — commonly the greater of the amounts you paid in the preceding twelve months or a fixed floor. Counsel must set this.

Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that applicable law does not permit to be limited.

You indemnify us against claims arising from your use of the service in breach of these terms, from content you submit, from actions your agents take that you authorised or that your configuration permitted, and from your connection of third-party accounts you were not entitled to connect.

You may stop using FleetRun and request account closure at any time. The request starts a 30-day reactivation window. If you log in during that window, FleetRun asks whether you want to reactivate and permits reactivation if the account remains eligible, including completing any required plan setup. After 30 days, the account is permanently closed and cannot be reactivated. Cancelling a subscription ends the next renewal; access continues until the end of the period you have paid for.

We may suspend or terminate an account or a Fleet for a material breach of these terms, for non-payment, for conduct that endangers the service or other customers, or where required by law. Where circumstances allow we will give notice and an opportunity to fix the problem first. A suspension records its reason on the Fleet.

On termination, your right to use the service ends and your data is handled as described in the retention section of the Privacy Policy. Export anything you need before closing an account.

Sections that by their nature should survive termination do so — including intellectual property, disclaimers, limitation of liability, indemnity and governing law.

Governing law and forum. The governing law, the exclusive forum for disputes, and whether disputes are resolved by arbitration or in court — including any class-action waiver, which is unenforceable in some jurisdictions and regulated in others — have not been decided. Counsel must set these, taking account of mandatory consumer protections in the customer’s home jurisdiction, which override a chosen forum in many places.

Changes. We may update these terms. The date at the top reflects the latest revision, and for material changes we will give notice in the application before they take effect. Continuing to use FleetRun after that means you accept the revised terms; if you do not, stop using the service and cancel.

Assignment. You may not assign this agreement without our consent. We may assign it in connection with a merger, acquisition or sale of assets.

Entire agreement and severability. These terms and the Privacy Policy are the entire agreement between us regarding the service, superseding earlier discussions. If any provision is held unenforceable, the rest remains in force. A delay in enforcing a right is not a waiver of it.

Contact. Questions about these terms: a legal contact address — not yet provisioned or the contact form.